FAQ

✨ About Our Jewelry

  • What kind of jewelry does Lustre Line sell?
    Sleek, minimal, and elegant designs — thin chains with a simple yet bold aesthetic — perfect for everyday wear and special occasions.
  • What is your jewelry made of?
    Premium gold-plated stainless steel — waterproof, sweatproof, hypoallergenic, and nickel-free.
  • Will it tarnish or fade?
    No. With proper care, our anti-tarnish technology keeps your pieces shining for a long time.
  • Is it safe for sensitive skin?
    Yes — all our pieces are hypoallergenic and nickel-free.
  • How should I care for my jewelry?
    Keep away from water, perfume, and harsh chemicals. Store in a dry pouch when not in use.
  • Do you provide warranty or care tips?
    Yes. Read more here: Warranty Policy.

📦 Orders & Shipping

  • Do you ship across India?
    Yes, we deliver to all major cities and towns in India.
  • Do you ship internationally?
    Not yet — but we’re working on it.
  • How much does shipping cost?
    Free standard shipping on all prepaid orders. COD has a small ₹50 fee.
  • When will my order be dispatched?
    Orders placed before our cut-off time ship the same day or by next day.
  • How long does delivery take?
    Usually 2–7 working days, depending on your location.
  • Will I get tracking details?
    Yes — we’ll email or text you a tracking link once your order ships.

🔄 Returns & Exchanges

  • Can I return or exchange my order?
    We accept returns only for defective or damaged items reported within 48 hours of delivery.
  • Do you accept returns for change of mind?
    No — all sales are final unless the item is defective.
  • Who pays for return shipping?
    Customers pay unless it’s an approved defective case — then we cover it.
  • What happens if my item is defective?
    We’ll send a replacement, or a refund if it’s out of stock.
  • How do I report a defective product?
    Email us at hello@thelustreline.com with your order number, photos or a short video of the issue, and a brief description.

💳 Payment

  • What payment methods do you accept?
    Debit cards, credit cards, UPI, and net banking.
  • Is Cash on Delivery available?
    Yes — ₹50 handling charge applies.

🎁 Extras & Gifting

  • Do you include freebies?
    Yes — every order comes with a self affirmation card and a cute butterfly sticker.
  • Can I gift-wrap my order?
    Yes — We offer special gift wrapping for any occasion at an additional cost. Simply WhatsApp or email us to arrange it.

📞 Support & Policies